Distribution Center Delivery Checks
One of the world’s largest food retailers employing over 500,000 people and serving millions of customers every week in Asia and Europe, including Great Britain and Northern Ireland required the support of RGIS. The supermarket chain is the largest food retailer in Ireland, with a proud record of investment and job creation, and employ 9,000 personnel across 170+ stores.
REQUIREMENT
The supermarket chain needed a solution to highlight differences between inventory received and inventory booked at a distribution center (DC).
The supermarket chain required RGIS to provide the following:
- Delivery checks coming from a particular distribution center in the UK
- Reports to be provided on a USB drive
- Data to highlight differences between inventory received and inventory booked
- Increase accuracy of deliveries
SOLUTION
The supermarket chain partnered with RGIS to complete the delivery check from a specific distribution center project, and RGIS provided:
- Pre-inventory calls to discuss the following:
- Any items excluded from the count
- The internal staffing plans for the count
- ‘Sin Bin’ process for items with no barcode
- Agree the commencement time
- Accuracy checks to be completed
- A team of 15 experienced RGIS auditors scheduled over two weeks (three days per week) to count specific deliveries
- RGIS provided a USB drive with the count information, area number, delivery number, barcode, TPNB and quantity
RESULTS
The supermarket chain found by outsourcing to RGIS the delivery check from a specific distribution center project, the following results were achieved:
- A total of 70 cages were accurately checked
- The customer compared the results provided by RGIS with the delivery dockets, and was able to investigate any differences
- This project had a positive impact on increasing the accuracy of deliveries to the supermarket chain