Case Studies

REQUIREMENTS
The Asian grocery store chain conducted inventories using internal staff and technology, however were struggling to complete them in a timely manner, so came to RGIS for assistance. The grocery store chain needed RGIS to complete an inventory of all grocery stores throughout Queensland, and provide the following:

• Reliable auditors with experience within a retail environment
• All stock to be counted in 22 grocery stores within a specified time frame
• Provide variance reports for checking after initial counts
• Provide accurate data to update stock on hand quantities

SOLUTION
The grocery store chain partnered with RGIS to complete the after-hours grocery inventory project, and RGIS provided the following:

• Following a pilot inventory, RGIS was able to determine count rates that they were able to achieve in the customer’s store layout, and assigned teams based on store size to achieve a successful outcome
• Scheduled a team of approximately eight experienced RGIS auditors per store
• Scanned all stock both on the shop floor and in the back stock rooms

RESULTS
The grocery store chain found by outsourcing the after-hours grocery inventory project to RGIS, the following results were achieved:

• Accurately counted all stock in 22 grocery stores, averaging 6,000 SKUs in 370 locations per site
• The grocery store chain’s goals were achieved by completing inventories in one evening, without keeping store staff on-site into early hours of the morning as with previous in-house counts
• RGIS identified errors in the customer’s storage of case codes and pack size quantities on the master file, so RGIS was able to successfully rectify the issues for the customer
• The customer had up-to-date accurate reporting of all stock in each grocery store
• The grocery store chain was happy with the service received from RGIS
• The customer’s IT team found the RGIS import process simple and more efficient than receiving store handheld data files